GChat Visichat Customer Support

How do I contact customer support?

Sales and after-sales support can be reached via the Contact Form or the Customers Portal, during working office hours, which are: Monday to Friday, 9am-5pm, GMT. 

What support options are available?

GChat offers pre-sales and after-sales advice, free of charge, on all its products and services. Customer support is happy to assist you with placing an order, using our site, getting help, registering an account or making a payment.

We provide one-time incident and annual subscription technical support plans. Additionally all GChat software licence holders benefit from one-time free product installation service, for up to one month from the date of their original purchase.

Customers with a registered GChat account have access to a full-featured Customers Portal, with a summary dashboard and an integrated messaging system.

Is it possible to contact a member of staff before buying?

Yes, we will be happy to answer any pre-sales questions you may have about our products and services. We can guide you through the ordering process and help you make a payment. Our customer care staff will also be able to listen to your requirements and recommend an appropriate solution, if you're unsure of what you need.

How can I request a feature or make a service suggestion?

Please send us an email, briefly describing your suggestion or use the Contact Form on our website. This way we will have a permanent record of your comment for future reference. You can also send us a suggestion via the Customers Portal.

You don't have to include any technical details. But it would be helpful if you could describe, in general terms, how you think your improvement or feature should work and why it may be useful to others.

What other support sources are available?

The GChat Wiki is the main source of documentation for our products. It was designed to serve as a searchable tutorial and reference and should be your first port of call if you're looking for technical information about our products.

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